AT SIERRA SATORI, EVERY PIECE IS MADE-TO-ORDER & BECAUSE YOUR ORDER IS CRAFTED AFTER IT IS PLACED, PLEASE ALLOW TIME FOR PRODUCTION BEFORE YOUR ORDER IS DISPATCHED.
1. ORDER PROCESSING & PRODUCTION
ONCE YOUR PAYMENT HAS BEEN SUCCESSFULLY RECEIVED, YOUR ORDER WILL ENTER OUR PRODUCTION PROCESS. ALLOW 7-14 WORKING DAYS FOR YOUR ITEM(S) TO BE CRAFTED AND PREPARED FOR DISPATCH. THE 7-14 WORKING DAY PRODUCTION PERIOD EXCLUDES WEEKENDS AND SOUTH AFRICAN PUBLIC HOLIDAYS.
2. DELIVERY ADDRESS
ENSURE THAT YOUR DELIVERY ADDRESS, CONTACT NUMBER AND OTHER REQUIRED DELIVERY INFORMATION ARE CORRECT WHEN PLACING YOUR ORDER. WE ARE NOT RESPONSIBLE FOR DELAYS OR ADDITIONAL DELIVERY COSTS RESULTING FROM INCORRECT OR INCOMPLETE INFORMATION BY THE CUSTOMER.
3. DELIVERY DELAYS
WHILE WE WORK TO HAVE ORDERS COMPLETED WITHIN THE STATED TIMEFRAME, UNFORSEEN CIRCUMSTANCES MAY OCCASIONALLY CAUSE DELAYS. THESE MAY INCLUDE COURIER DELAYS, EXTREME WEATHER, PUBLIC HOLIDAYS, HIGH-VOLUME PERIODS, OR OTHER CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL. IF THERE IS A SIGNIFICANT DELAY WITH YOUR ORDER, WE WILL COMMUNICATE WITH YOU AS SOON AS REASONABLY POSSIBLE.
4. MISSED DELIVERIES
IF YOU ARE UNAVAILABLE WHEN THE COURIER ATTEMPTS DELIVERY, THE COURIER MAY CONTACT YOU AT ARRANGE ANOTHER DELIVERY ATTEMPT OR PROVIDE FURTHER INSTRUCTIONS. ADDITIONAL DELIVERY CHARGES RESULTING FROM REPEATED FAILED DELIVERY ATTEMPTS, INCORRECT DELIVERY INFORMATION, OR FAILURE TO RECEIVE AN ORDER MAY BE CHARGED TO THE CUSTOMER.
5. TRACKING
ONCE YOUR ORDER HAS BEEN DISPATCHED, YOU WILL RECEIVE YOUR TRACKING DETAILS WHERE APPLICABLE. USE THE TRACKING INFORMATION PROVIDED TO MONITOR THE PROGRESS OF YOUR DELIVERY.
6. IMPORTANT INFORMATION
BECAUSE OUR PRODUCTS ARE MADE-TO-ORDER, PRODUCTION BEGINS AFTER AN ORDER IS PLACED. THIS MEANS ORDERS ARE NOT DISPATCHED IMMEDIATELY AFTER PURCHASE. PLEASE TAKE THE 7-14 WORKING DAY PRODUCTION AND DELIVERY PERIOD INTO CONSIDERATION BEFORE PLACING YOUR ORDER.
BY PLACING AN ORDER WITH US, YOU ACKNOWLEDGE AND AGREE TO THESE PRODUCTION AND DELIVERY TERMS.